1. How do I set or change my BaseCamp?
2. How do I make my profile public/private?
3. How do I make my photos and videos public/private?
4. How do I Upload pictures or videos from my cell phone to my SkiSpace?
5. When will I be emailed by SkiSpace?
6. Is SkiSpace free?
7. How do I change my username, email address or password?
8. I have lost my password. What can I do?
9. How do I change my default profile picture?
10. How do I report abuse?
11. What happens when I report abuse?
12. How do I delete photo comments?
13. Somebody I don’t know has sent me a friend request.
14. What if my ski and snow dog wants her own profile?
15. How do I cancel my SkiSpace membership?

1. How do I set or change my BaseCamp?

1. Go the Resorts tab. (On the top Menu bar)
2. Navigate to the Resort that you want to choose as your Basecamp.
3. Click on the "MAKE THIS MY BASECAMP" button at the bottom of the page. Voila! And, you can change it anytime and as many times as you’d like. Back to top.

2. How do I make my profile public/private?

Every SkiSpace profile is private by default. If you are under the age of 21, SkiSpace strongly recommends keeping your profile private. The site provides a ‘Profile Privacy Preferences’ option for members to make their profile either public or private. To make your profile public/private, follow these steps (it's not rocket science or race waxing, honest!):

1. Visit www.SkiSpace.com and sign-in using your email address and password.
2. Click the 'Edit Account Preferences' tab located on the top menu bar.
3. There you’ll see “Profile Privacy Preferences”.
4. Check or un-check the circle under each category you’d like to keep public for any member of SkiSpace to see, make private just for SkiSpace friends you’ve added, or make invisible (“nobody”).
5. Click the 'Save Preferences' button.

If you choose to have a public profile, SkiSpace has no control over who views it. However, by editing your photo albums you can control who can see your individual photos. Back to top.

3. How do I make my photos and videos public/private?

1. Simple. Once you’re logged in go to your homebase (“My Home”).
2. From there click Edit\Add Photos
3. Click Edit Properties
4. Go to Viewing Privacy and choose your preference for public or private (only friends can view your photos)
5. Save

You can also choose whether photo comments made by others are:
A. Posted right to your profile
B. Need your approval before they’re posted to your profile Back to top.

4. How do I Upload pictures or videos from my cell phone to my SkiSpace?

It’s really easy. Here’s a step by step.

1. First, you’ve got to already have the capability to send emails and media (pictures and video) from your cell phone via your service provider. (Whoever that is. T-Mobile, Verizon, Sprint, At&T, etc.) Contact them if you want to know if you do, or if don’t have the capability and want to add it to your cell.

2. Open your web browser from your PC or Mac and sign in to SkiSpace. Go to your homebase. (“My Home” link in the upper right hand corner of the site.)

3. Click Add/Edit photos.

4. Enter a name for the gallery that you want to use to show the videos and pix you upload from your cell. You’ll be able to set up more than one, but let’s just start with one.

5. Where it says “Mobile phone posting email” is where you get to pick a secret address for your uploads. Insert any word you like into the box. It’s secret unless you want to give the address to your buddies so they can upload pix or video directly to your SkiSpace profile. I wouldn’t. Lol.

6. Your newly created SkiSpace mobile address will appear in the grey colored box. It’ll look something like this: “myskispaceurl.mysecretaddressname@skispace.mobi”

7. Click “save” at the bottom of that page.

8. Now create a new email contact in your cell phone with the new SkiSpace mobile address you just created.

9. Test it. Send your photo or video from your cell to your SkiSpace. It’ll show up in the gallery. Voila! Back to top.

5. When will I be emailed by SkiSpace?

Initially we will email you to verify your email address and get you signed up. After that, you’re in control of all the email you receive from us.

To control your control (uh, yeah) simply sign in to your homepage and click on “Edit Account Preferences.” At the bottom of that page is the control box for what emails you’ll get and how often you get them. You can also choose to get no email notifications at all. But that would be a little lonely since we’re supposed to be social networking here. Whichever way you want to do it, it’s your SkiSpace to control.

From time to time we may send you service emails on items specifically affecting your membership, (such as changes in terms of service for example) but we promise never, ever, ever, ever to clog up your inbox with ads promising bigger… skis. And stuff. Back to top.

6. Is SkiSpace free?

Why yes, it is. Back to top.

7. How do I change my username, email address or password?

1. Navigate to the Feedback page and fill in your name and email address.
2. Choose “General Contact\Feedback” from the dropdown menu.
3. Tell us what you want to change and we’ll get back to you. Back to top.

8. I have lost my password. What can I do?

It’s got to be somewhere there in the snow. Look around a little bit. Hahaha. Kidding - it's not a problem. Just click the “forgot my password” link next to the log in box. We’ll get you another one to the email address that you signed up from right away and you can log in and change it to a new password that you choose. Back to top.

9. How do I change my default profile picture?

1. Log in.
2. Go to your homebase.
3. Click “Edit Profile Info.”
4. On that page you’ll see a “profile image” with a “browse” button beside it. Find the picture that you want to use and click “open.” Voila, your Mona (or Mister) Lisa is created. Back to top.

10. How do I report abuse?

In the unlikely event that you run into anything like that here (Let’s face it, after a long day of skiing and boarding the last thing we have energy for is beating each other up.) take these steps:

1. Navigate to the Feedback page and fill in your name and email address.
2. Choose “General Contact\Feedback” from the dropdown menu
3. Give us a brief description of what happened in the box below.

We’ll get right back to you. SkiSpace does not disclose details of the members who report any abuse.
Back to top.

11. What happens when I report abuse?

SkiSpace promptly reviews all reports of abuse, issues conduct warnings, and cancels the membership of anyone found violating the member conduct policies. The company is unable to enter into discussions and will not get directly involved in disputes between members. The user being reported does not find out who reported them. Back to top.

12. How do I delete photo comments?

To delete a comment posted to one of your photos:

1. Click on the photo album containing the relevant photo;
2. Click on the photo you want to delete a comment from;
3. Click the link “Delete Comment” right next to the comment. Back to top.

13. Somebody I don’t know has sent me a friend request.

You lucky fool, someone scoped you out! Probably you have something in common like your Basecamp (home ski area) or something else in your profile that caught their eye and got them thinking that you two should chair up sometime. Don’t worry, shy, it’s up to you. Check out their profile and decide if you want to be friends. Nothing bad will happen if you ignore or decline the request. Your secret’s safe with us, and we can’t make you drink the poison Kool-Aid ® either. Back to top.

14. What if my ski and snow dog wants her own profile?

Heck yeah! All breeds are welcome. Back to top.

15. How do I cancel my SkiSpace membership?

You can cancel your membership at any time (though we can't imagine why you'd want to):

1. Sign in.
2. Click on the Feedback tab.
3. Enter your email address.
4. Choose “Bug report or Feedback” from the drop down menu.
5. Let us know that you want out. We’ll make it happen. And we’ll be sad to see ya go. Happy trails! Back to top.


Ok. Do you still need help? Go to the Feedback tab and let us know how we can make your SkiSpace experience sweeeet.